Terms and Conditions,
Cancellation Policy & Privacy Policy
Terms and Conditions for Dandelion Funerals AU:
1. Introduction:
Welcome to Dandelion Funerals AU. By engaging our funeral services, you acknowledge and agree to be bound by these terms and conditions. These terms form a legally binding agreement between you (the customer) and Dandelion Funerals AU (the funeral business).
2. Services Offered:
Dandelion Funerals AU offers a range of funeral services, including but not limited to; funeral arrangements, cremation, burial, transportation, and other related services. The specifics of the services will be discussed and agreed upon during the arrangement process.
3. Pricing and Payment:
The pricing for our services will be provided to you during the consultation and arrangement phase. Payment must be made in accordance with the agreed-upon terms. We accept all major credit and debit cards. A deposit may be required to secure our services, with the remaining balance due before the funeral takes place.
4. Booking and Confirmation:
To book our funeral services, please contact us via our website, phone, or in person. Once all necessary details are confirmed and documented, we will issue a written confirmation of the booking via email. You are responsible for providing accurate and up-to-date information during the booking process. If incorrect information is provided, any amendments to official documents will incur a fee. This fee will be passed on to the customer.
5. Cancellation and Refunds:
In the event of cancellation, please notify us as soon as possible. Depending on the timing of the cancellation, certain fees may apply. Refunds, if applicable, will be subject to the terms of our refund policy. Please refer to our Cancellation for details.
6. Personal Belongings:
Dandelion Funerals AU takes reasonable care of any personal belongings left with us during the funeral process. However, we will not be held responsible for any loss, damage, or theft of such belongings.
7. Liability and Insurance:
Dandelion Funerals AU is covered with Public Liability Insurance in NSW. While Dandelion Funerals AU takes utmost care in providing its services, we cannot be held liable for any unforeseen circumstances or events beyond our control. It is recommended that you have appropriate insurance coverage for the services rendered.
8. Privacy Policy:
Dandelion Funerals AU respects your privacy. We collect and process your personal information in accordance with our Privacy Policy, which can be found on our website.
9. Intellectual Property:
All intellectual property rights related to Dandelion Funerals Au, including logos and trademarks, remain the property of the company. Any unauthorised use of our intellectual property is strictly prohibited.
10. Force Majeure:
In the event of force majeure, such as natural disasters or acts of God, that may impact the provision of services, Dandelion Funerals AU will make reasonable efforts to notify you and find suitable alternatives.
11. Dispute Resolution:
If any dispute arises concerning our services, both parties agree to first attempt to resolve the matter amicably through negotiation. If no resolution is reached, the parties may seek mediation or arbitration as a means of dispute resolution.
12. Governing Law:
These terms and conditions are governed by the NSW government laws, and any disputes shall be subject to the exclusive jurisdiction of the courts in NSW.
13. Amendments:
Dandelion Funerals AU reserves the right to update and modify these terms and conditions as needed. Any changes will be communicated to you via our website or other appropriate means.
14. Third-Party Mortuary Services
Dandelion Funerals engages third-party providers for certain mortuary services to support our operations. While we carefully select and work closely with these third parties to ensure quality and professionalism, we are not responsible for any errors, delays, damages, or issues that may arise from their services. By engaging with Dandelion Funerals, you acknowledge and agree that these services are provided independently by the third-party company, and any disputes or concerns regarding their services must be addressed directly with them.
Cancellation Policy:
We understand that circumstances may arise that require you to cancel or modify funeral services. Our cancellation policy is designed to be fair and transparent. Please review the following terms and conditions regarding cancellations:
1. Cancellation Notice:
To cancel or modify funeral services, you must provide a written notice to Dandelion Funerals AU within 24 hours of booking. You can notify us via phone or email.
2. Refund Eligibility:
The refund amount, if applicable, will be determined based on the timing of the cancellation and the services provided. In the event of cancellation, the following refund policy will apply:
a. If the cancellation occurs five or more days before the scheduled funeral service, you will be eligible for a full refund, minus any non-refundable deposits, administrative fees and third party expenses.
b. If the cancellation occurs between 1-4 days before the scheduled funeral service, you may be eligible for a partial refund, subject to a cancellation fee minus any non-refundable deposits, administrative fees and third party expenses
c. If the cancellation occurs two or less days before the scheduled funeral service, no refund will be provided.
3. Non-Refundable Deposits and Administrative Fees:
Certain services or special arrangements may require non-refundable deposits or administrative fees. These fees will be clearly communicated to you during the booking process. In the event of cancellation, these fees will not be refundable.
4. Third-Party Expenses:
In some cases, Dandelion Funerals AU may have already incurred expenses related to third-party services or goods (e.g., transport, mortuary fees, florist, booking cremation fees, cemetery fees). Such expenses are typically non-refundable to us, and any associated costs will be deducted from the refund amount, if applicable.
5. Rescheduling:
If you wish to reschedule the funeral service to a later date, we will make every effort to accommodate your request. However, any rescheduling is subject to availability and may incur additional charges.
6. Force Majeure:
If the cancellation is due to circumstances beyond your control or Dandelion Funerals AU's control, such as natural disasters or government restrictions, the cancellation policy may be modified accordingly. We will work with you to find a suitable solution under such circumstances.
7. Exceptions:
In exceptional circumstances, Dandelion Funerals AU may, at its discretion, consider individual cases that do not strictly adhere to the standard cancellation policy. Such considerations will be made on a case-by-case basis.
8. Notice of Changes:
Dandelion Funerals AU reserves the right to modify or update this cancellation policy at any time. Any changes will be communicated to you through our website or other appropriate means.
By engaging our funeral services, you acknowledge that you have read, understood, and agreed to the cancellation policy outlined above. If you have any questions or concerns regarding cancellations, please feel free to contact us for further clarification.
Privacy Policy:
Thank you for choosing Dandelion Funerals AU ("we," "our," or "us"). This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information in the context of providing funeral services and related activities. We are committed to protecting your privacy and ensuring the security of your personal information.
1. Information We Collect
We may collect various types of personal information from you and other sources, including:
Contact information (name, address, email, phone number)
Demographic information (age, gender, date of birth)
Information about the deceased (name, date of birth, date of death)
Funeral service preferences and requests
Payment information for funeral-related services
Information from relevant authorities, such as death certificates
Feedback and communication you provide to us
2. How We Use Your Information
We use your personal information for the following purposes:
To provide funeral services and related activities as requested
To communicate with you about funeral arrangements and updates
To process payments for services rendered
To comply with legal and regulatory requirements
To improve our services and offerings based on feedback and insights
To send you relevant information about our services, promotions, and updates (with your consent, where required)
3. Disclosure of Your Information
We may share your personal information in the following circumstances:
With third-party service providers involved in delivering funeral-related services (e.g., florists, mortuary services)
With regulatory authorities and institutions as required by law
With your consent, to fulfill specific requests (e.g., sharing information with family members)
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
4. Security
We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is entirely secure, so we cannot guarantee absolute security.
5. Your Choices
You have certain rights regarding your personal information:
You can access, correct, or delete your personal information by contacting us.
You can withdraw your consent for specific uses of your personal information.
You can opt out of receiving promotional communications from us.
6. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to have it removed.
7. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through our website or other means.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:
celebratinglife@dandelionfunerals.com.au
1300 910 924
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.